By Todd Von Deak
Before you tune up your brand, you have to understand the meaning of the word. Here’s the definition I use, regardless of whether I’m talking to high-level executives, industry colleagues, or my undergrad students.
Branding is what a member thinks of your organization when he or she is alone in a room without the direct influence of any marketing messages. It’s how he or she thinks and feels about your association.
Note that this definition does not mention logos, fonts, or color palettes—those are the tools we use to create a brand.
Scott Bedbury, who guided both Nike and Starbucks to brand dominance and authored the book A New Brand World, puts this concept in perspective when he calls brand building a “process that, when it works well, leaves no facet of a company untouched and no business practice unexamined.”
As marketing professionals, we need to understand how our audiences perceive our brand. The endgame is a brand that matches up on all points with the audience’s perception. When we generate that type of alignment, opportunity generally follows. When the alignment is off, it feels like we’re running in place, wasting time and resources.
Here’s a simple exercise you can use to check your association’s brand alignment. Create a 5 x 4 grid, and label the columns as:
- How we describe ourselves;
- What our members think of us;
- What our prospects think of us;
- What the media thinks of us;
- A description of the ideal association.
Begin by filling out each column with three words or phrases yourself. Next, share a clean worksheet with 10 of your members (five active volunteers and five you consider more or less rank and file) and ask them to complete it. (A great place to do this is during a focus group at your annual meeting or another key meeting. Just make sure you get participation from a diverse group of members.)
Armed with the responses, you can examine the commonalities and the disconnects to get a general sense of how your association’s brand is perceived. The responses will also help you see how your audiences view your nonprofit compared to their definition of the ideal organization. All are good data points to have.
What can you do with this analysis?
- Play up the commonalities in your marketing materials;
- Reflect on the disconnects and consider strategies to bridge the gaps;
- Take disturbing answers with a grain of salt and conduct additional research.
Developing a brand that resonates with your community takes time and dedication. Going through a periodic check-up makes it easier to make a mid-course adjustment to maintain momentum, avoiding the need for a major correction to reverse a significant decline.
Todd Von Deak, MBA, CAE is President of TVD Associates and a member of the adjunct faculty at Drexel University’s LeBow College of Business, where he has taught a number of courses including branding. He can be reached at firstname.lastname@example.org.