ExecConnect: Re-Booting the Membership Experience

When:  Sep 24, 2021 from 11:00 AM to 12:15 PM (ET)

September 24, 2021
11:00 AM - 12:15 PM

Re-Booting the Membership Experience

For Membership and Mission-Based Organizations

It is easier to keep a member than get a new one. It can cost five times more to attract a ‎new customer, than it does to retain an existing one. Increasing customer retention ‎rates by 5% increases profits by 25% to 95%, according to research done by Frederick ‎Reichheld of Bain & Company

An esteemed panel of industry executives will share their professional experiences, ‎insights, including how they envision the future of membership.‎

Topics to be discussed include:‎

  • Scanning your Membership Strategy
  • The New Membership Financial Model
  • Retaining Membership During a Pandemic
  • Becoming a Member Centric Association
  • Measuring your Member ROI


Panelists: TBD


Date: September 24, 2021

Time: 11 AM - 12:15 PM
Location: Zoom 
Registration: NYSAE Members: Free | Guests: $20

CAE Credits Available: 1 hour 

Encouraged to Attend:
Open to chief executives of philanthropic organizations, professional societies or trade associations (i.e., full time CEO, COO, executive director, vice president, director level, board member). Participation is free as a membership benefit of NYSAE. Guest fee for non-members is $20.
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